Shipping Policy - Louie's Gift Shop
Louie's Gift Shop stocks most product items on-site in our warehouse and generally ship orders same day or next day Monday - Friday. Our offices and shipping departments are closed on weekends and holidays. We do sell a few product items that are made to order & are shipped direct from manufacturer which can take from 2 to 20 days to ship or be delivered to customer. Please check product description for items shipping Direct from Manufacturer.
The term Expidited Shipping is defined by Amazon as Priority Mail - 2 to 3 day shipping. It does not mean Express Overnight or Express Next Day.
Ship Fees & Refunds:
Our standard shipping rates will apply to any returned merchandise orders originally shipped with free shipping, discount or promotional ship rates. Our standard shipping rates will apply to any returned, refused, undeliverable, unclaimed, addressee unknown, or reasons there of by the ship carrier. The original ship fees will be deducted from the order payment before a refund(s) is issued.
Shipping charges for military bases, APO, FPO, and International addresses are shipped via United States Postal Service. Shipping charges for International Orders vary greatly and may not calculate correctly during checkout. If additional shipping fees are needed in order to ship your order we will send an email with a note regarding the additional fees required, you can then choose to pay additional fees or cancel the order. Please contact us either way so we may proceed with your order accordingly. Please note: Free shipping, flat rate, or promotional ship rates do not apply to International shipments.
Return Policy / Damaged Goods / Incorrect Item:
Please inspect your item when delivered for damage. if you believe you have received a damaged or defective product please contact us right away via email.
Return Policy / Undamaged Goods;
Louie's Gift Shop wants you to be satisfied with your purchase. If for any reason you are not satisfied with product you may return it within 10 days of receipt for a refund of the product purchase price. All items must be returned with all paper work, tags, warranties, product literature, original packaging, and in original new condition for a refund. We will credit the original product purchase price within 10 days of receipt of returned merchandise. Please be sure to include order #, buyer's name, and ship to name if different. Any shipping charges incurred will not be refunded. If you wish to exchange an item please contact us for additional information.